We understand that not every purchase is a perfect fit. If you are not completely satisfied with your purchase, we offer a simple process for returns and refunds.
Return Window
- You have 30 days from the delivery date to return your item.
- Returns must be initiated within this timeframe to be eligible for a refund or exchange.
Conditions for Return
- Items must be returned in the same condition they were received, new and unused.
- All original packaging, tags, and labels must be included.
- Proof of purchase, such as a receipt or order number, is required for all returns.
How to Initiate a Return
- To start a return, please contact us via email at info@rock-safety.com .
- Provide your order number and the reason for the return to help us process it quickly.
- For online returns, a return authorization will be provided along with shipping instructions.
- Returns sent without prior authorization may not be accepted.
Refund and Exchange Options
Upon receipt and inspection, we will process your return for one of the following options:
- A full refund to your original method of payment.
- An exchange for a different product.
Processing Time
- Once your return is received, please allow 5-7 business days for it to be processed.
- You will receive an email confirmation once your return has been approved and your refund has been initiated.
- Please note that it may take an additional 2-5 business days for the funds to appear on your credit card or bank statement, depending on your financial institution.
Late or Missing Refunds
- If you have not received your refund after the processing time has passed, please first check with your bank or credit card company.
- If you still have not received your refund, contact us at info@rock-safety.com .
Contact Us
- If you have any questions or need assistance, please contact our customer service team at info@rock-safety.com or call us at 833-722-7292.